1) To determine if your item is eligible for return/exchange,
please review the following
•
Damaged or altered products cannot be returned
•
Returns/exchanges will not be made on products which have
been installed, used, or otherwise defaced
•
Defective merchandise upon its arrival should notify A
Spec immediately
•
Special orders, custom orders are not returnable, no cancellation
on these types of order. No deposit will be returned on
these types of order.
•
No return will be honored due to misuse, mishandling or
damages due to act of God.
•
Defective merchandise by other companies (brands) should
notify the manufacturer of such products for exchange,
repair or replacement. A Spec does not accept returns due
to manufacturer’s defects. Shipping & handling
charge will not be refunded due to the same reason.
•
Products damaged in transit are not eligible for return
as the customer should initiate a claim with the carrier.
All shipments left A Spec in brand new condition, all packages
are protected with sufficient cushioning materials & are
fully insured. A Spec has no control of those packages
once they are in the possession of the carrier. Customer
should keep proof of damages in order to settle the claim
with the carrier
•
Missing parts in merchandise upon arrival should notify
A Spec or the products manufacturer immediately.
•
A SPEC branded products – return for any reasons
including defects, no restocking charge if products are
returned due to defects or errors by A Spec. Shipping and
handling will only be refunded due to defects or errors
by A Spec. Return products that are found to be missing
contents, a 20% restocking charge will be imposed plus
the cost of the missing parts will be charged. Only brand
new products can be returned. All A Spec branded products
carry a 1 year limited warranty. Defective A Spec branded
items can be returned to A Spec for an exchange, refund
or store credit.
•
Other brand products – only brand new, non defective
items can be returned. Defective items should consult the
products manufacturer for proper repair or exchange procedures.
A 20% restocking charge will be imposed on all returns.
Shipping and handling will not be refunded.
2) If your item is eligible for return/exchange, you
must obtain an RMA (Return Merchandise Authorization)
number in order to initiate the return. Details below.
•
RMA (Return Merchandise Authorization) is required for
all returns. RMA number will be issued by A Spec. To
request an RMA number, please fill out all information
on the RMA request page on the website. In your request,
please indicate the problem/reasons for your return,
order number, name, and contact information. Please note
that the RMA does not imply a refund, only that we will
inspect the merchandise based on your claim.
•
A return claim must be initiated within 14 calendar
days after receipt of the products from the carrier or the
date the order was picked up by the customer
•
A Spec will contact the customer within 2 business days
to issue an RMA number, provided that the return claim
has been validated.
3) Once your claim has been validated and an RMA number
issued, you must ship the item(s) back to A Spec with
the following guidelines
•
RMA number should be written clearly on the outside of
the box of the return package(s)
•
All returns must be freight prepaid and fully insured
•
Return packages damaged in transit will be refused and
returned to the customer
•
Return packages with unpaid or collect freight will be
refused and returned to customer
• Returns must be received by A Spec within
10 calendar days after the RMA number has been issued. Otherwise,
the RMA number will be removed from our system or the
return will not be honored
4) After your return has been received, you will be
issued a refund/exchange/store credit based on the following
•
Refund will be made in the same method as the order was
paid
•
A Spec will ship replacement to customer in the same
manner as the order was originally shipped with the carrier
by A Spec’s discretion
•
A Spec will process returns, exchanges, or refunds in
a timely manner. All refunds should be sent or credited
to customer within 45 days. If a product is not available
for immediate exchange, our customer service department
will notify the estimated time of arrival for the replacement.
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